arcanebet Privacy Policy – Your Data, Your Rights

This Privacy Policy ("Policy") describes how arcanebet ("the Platform," "we," "us," or "our") collects, uses, stores, and protects the personal information of individuals ("you," "the Player," or "the User") who access or use the arcanebet website and its associated services.

arcanebet is committed to protecting the privacy and personal data of all its users, particularly Filipino players, in full compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations. We are also guided by the regulations and issuances of the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data collected through the arcanebet website, mobile platform, customer support channels, and any other touchpoint through which you interact with arcanebet. It covers data collected from registered players, prospective players who browse the arcanebet website, and individuals who contact our support team.

arcanebet collects personal data only to the extent necessary to provide our gaming and betting services, comply with our legal obligations, and maintain the security and integrity of the platform. The categories of personal data we collect include:

Registration & Identity Data:

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify that you are at least 21 years of age)
• Residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati)
• Email address and mobile phone number
• Username and encrypted password

Identity Verification (KYC) Data:

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or liveness verification images where required for enhanced KYC

Financial & Transaction Data:

• Deposit and withdrawal transaction records in Philippine Peso (₱)
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account name — we do not store full bank account numbers or card numbers)
• Betting history, game activity logs, and account balance records

Technical & Usage Data:

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the arcanebet platform
• Log files and error reports generated during your use of the platform

Communications Data:

• Records of your communications with the arcanebet support team, including chat transcripts and email correspondence
• Feedback, complaints, and dispute records

arcanebet uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and manage your arcanebet player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to arcanebet's gaming and betting services, process your deposits and withdrawals in Philippine Peso, and deliver the features of the platform.
• Identity Verification & KYC Compliance: To verify that you meet the minimum age requirement of 21 years and to comply with our Know Your Customer obligations under Philippine anti-money laundering regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal conduct on the arcanebet platform.
• Legal & Regulatory Compliance: To comply with our obligations under Philippine law, including the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and any applicable PAGCOR regulations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Platform Improvement: To analyze usage patterns and technical performance data to improve the arcanebet platform, fix bugs, and develop new features.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about arcanebet — but only where you have given your consent to receive such communications. You may opt out at any time.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behavior and to administer responsible gaming tools such as deposit limits and self-exclusion, in compliance with PAGCOR guidelines.

Under the Data Privacy Act of 2012 (RA 10173), arcanebet processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and arcanebet — specifically, to provide you with the gaming and betting services you have registered to use.
• Legal Obligation: Processing is required for arcanebet to comply with its legal obligations under Philippine law, including KYC verification, anti-money laundering compliance, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing is necessary for arcanebet's legitimate interests in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and any non-essential data processing activities, arcanebet relies on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

arcanebet does not sell, rent, or trade your personal data to any third party. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Processors: We share necessary transaction data with our payment processing partners (including GCash, PayMaya, BPI, BDO, and Metrobank) to facilitate deposits and withdrawals. These partners are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC & Identity Verification Providers: We may use regulated third-party identity verification services to assist with KYC compliance. These providers process your identity documents under strict data processing agreements.
• Technology & Infrastructure Providers: We use third-party cloud hosting, database, and security service providers to operate the arcanebet platform. These providers act as data processors on our behalf and are contractually prohibited from using your data for their own purposes.
• Regulatory & Law Enforcement Authorities: We may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent illegal activity or protect the rights of arcanebet or other users.
• Professional Advisors: We may share data with our legal counsel, auditors, or other professional advisors where necessary for the conduct of our business, subject to appropriate confidentiality obligations.

arcanebet uses cookies and similar tracking technologies on its website and platform. A cookie is a small text file placed on your device when you visit a website. arcanebet uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the arcanebet platform to function. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting the functionality of the platform.
• Performance & Analytics Cookies: These cookies collect anonymized information about how players use the arcanebet platform — such as which pages are visited most frequently and whether error messages are received. This data helps us improve the platform's performance and user experience.
• Functional Cookies: These cookies allow the arcanebet platform to remember your preferences (such as your preferred language or display settings) to provide a more personalized experience.

arcanebet does not use third-party advertising cookies, cross-site tracking pixels, or any cookies designed to build a profile of your browsing behavior across websites other than arcanebet.

You can control cookie settings through your browser's privacy settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the arcanebet platform.

arcanebet retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Active Account Data: Personal data associated with an active arcanebet account is retained for the duration of the account relationship.
• Closed Account Data: Following the closure of a player account, arcanebet retains personal data for a minimum of five (5) years to comply with anti-money laundering record-keeping requirements under Philippine law (RA 9160, as amended by RA 10365).
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in accordance with AMLC and PAGCOR record-keeping requirements.
• KYC Documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years following account closure.
• Support Communications: Records of customer support interactions are retained for three (3) years from the date of the interaction.

Upon expiry of the applicable retention period, arcanebet will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

arcanebet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All personal data transmitted between your device and the arcanebet platform is encrypted using Transport Layer Security (TLS). Sensitive data stored in our systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within arcanebet's systems is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Security Monitoring: arcanebet employs continuous security monitoring, intrusion detection systems, and regular security audits to identify and address potential vulnerabilities in our platform.
• Payment Security: arcanebet does not store full payment card numbers or complete bank account details. Payment processing is handled by certified payment service providers who maintain their own security certifications.
• Incident Response: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, arcanebet will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with RA 10173.

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by arcanebet:

• Right to be Informed: You have the right to be informed about how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data arcanebet holds about you, along with information about how it is being used.
• Right to Correction: You may request that any inaccurate or incomplete personal data in your arcanebet account be corrected.
• Right to Erasure or Blocking: You may request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to arcanebet's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format.
• Right to Damages: You may seek compensation for any damages suffered as a result of a violation of your data privacy rights by arcanebet.
• Right to Complain: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe arcanebet has violated your rights under RA 10173.

To exercise any of these rights, please contact the arcanebet Data Protection Officer at [email protected]. arcanebet will respond to all data subject rights requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

The arcanebet platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style gambling and online betting. arcanebet does not knowingly collect personal data from individuals under the age of 21.

If arcanebet becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an account with arcanebet, please contact us immediately at [email protected] so that we can take appropriate action.

arcanebet primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to, or processed by, service providers located outside the Philippines — for example, cloud infrastructure providers or technology partners operating in other jurisdictions.

Where such cross-border transfers occur, arcanebet ensures that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements with recipient organizations that impose data protection standards equivalent to those required under RA 10173.
• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission.
• Obtaining your explicit consent for cross-border transfers where required by applicable law.

arcanebet will not transfer your personal data to any jurisdiction or organization that cannot provide adequate data protection guarantees consistent with Philippine law.

arcanebet may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, special events, and other arcanebet offers — but only where you have given your prior consent to receive such communications during the registration process or at a later date.

You may withdraw your consent to receive marketing communications from arcanebet at any time by:

• Clicking the "unsubscribe" link included in any marketing email sent by arcanebet.
• Updating your communication preferences in your arcanebet account settings.
• Contacting the arcanebet support team at [email protected] and requesting to be removed from our marketing list.

Please note that withdrawing your consent to marketing communications will not affect your ability to use the arcanebet platform or receive essential service-related communications (such as account security alerts, transaction confirmations, and support responses).

arcanebet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulations. When we make material changes to this Policy, we will:

• Post the updated Privacy Policy on the arcanebet website with a revised "Last Updated" date.
• Notify registered players via email or in-platform notification where the changes are significant and may materially affect their rights.

Your continued use of the arcanebet platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must discontinue your use of the arcanebet platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by arcanebet, please contact our Data Protection Officer (DPO):

• Platform: arcanebet (arcanebet.vip)
• Email: [email protected]
• Response Time: Within 15 business days of receipt
• Language: English (Filipino-English correspondence accepted)

If you are not satisfied with arcanebet's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012.